We are committed to respecting and protecting your privacy. Data protection and user privacy are very important to us. Our policy is set to provide transparency over how your personal information is collected online, used and stored. Our primary goal in collecting information from you is to provide you with the services which meet your needs. We will only collect personal information on you to allow us to contact you to discuss your booking or services you require from us. This information will include your name and contact details as appropriate. Once you have chosen to provide us with any information by which you can be personally identified you can be assured that it will only be used to create and sustain your customer relationship with us. Should you have any queries or concerns regarding athis policy, you can contact us to discuss.
What data do we collect?
Personal information that we’ll handle in connection with your booking:
Personal information and contact details, such as name and contact details.
Records of your correspondence with us via direct message, email or phone.
Services or bookings made by you from The Waun Wyllt
Whose data do we collect?
We collect data of customers who wish to book a table, event or our venue for weddings and special occasions.
How do we collect data?
The information we hold about you has been provided directly to us by you via:
Contact us form on our website
Over the telephone or in person
Why we collect personal information and how we use it
We collect and use personal contact information for the following reasons:
To provide access to our business services
To provide you with customer service
To keep you informed of news, updates that align with your interests via email or on our social media channels
To improve our service and business for our customers
To gather the information required to contact you when dealing with your enquiries
Site usage tracking
Our website use Google Analytics to track user interaction. This data is used to determine the number of people visiting our site, to better understand how they find and use our web pages. Google Analytics records data such as your geographical location, device, and internet browser - none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you, but Google do not grant us access to this.
Please contact Google Analytics for full terms on their usage:
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
The data entered into the contact us form on our website is sent to us via email for us to respond and contact you directly and not stored in a database - the personal information is only used for correspondence relating to your enquiry.
How we store your information
Information submitted via our website is stored within the contact us section under individual enquiries. Our website is securely password protected and encrypted via the hosting provider. Personal information from contact forms is then stored via email, which is cloud based and secured and password protected.
How long do we store information?
Unless we are advised by you to do otherwise, we’ll hold your personal information based on the following criteria:
As long as we have reasonable business needs, such as managing your booking.
As long as we provide services to you
In line with legal and regulatory requirements or guidance
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using the details below if you wish to make a request.
The Waun Wyllt
Address: Heol Horeb, Five Roads, Llanelli SA15 5AQ
Phone: 01269 862941